How we keep your money and property safe.

Rentnest facilitates rent payments, owner payouts and contractor invoices every day. Before anyone uses the platform to move money, we confirm who they are and keep watching for anything unusual.

Why we verify everyone.

Property is a common target for fraud and money laundering. Fake bank detail changes, stolen identities and dirty money routed through rent are real risks. Knowing exactly who is on the other side of every payment is how we shut them out.

  • Every person is verified

    Owners, tenants, entity controllers and contractors confirm their identity before any money moves.

  • Every payment is traceable

    All payments are electronic and processed through Zai Australia, a licensed Australian payment provider.

  • Every change is checked

    New bank accounts, owners or controllers trigger a fresh check before funds are released.

What we collect. And from whom.

Owners and tenants

Individuals verify through Veriff, a regulated identity platform, during onboarding. Rentnest never stores your documents. We only receive the result.

  • Full legal name
  • Date of birth
  • Residential address
  • Passport or driver's licence

Companies, trusts and SMSFs

We verify the entity and the people who control or benefit from it. Anyone with more than 25% ownership or control provides photo ID.

  • Entity name and type
  • ABN or ACN, checked against the ABR
  • Directors, trustees or controlling persons
  • Beneficial ownership
  • Authority to act, such as a trust deed

Contractors

Every trade is verified through Rentnest ID and approved by a licensee before their first payment. Changing bank details means verifying again.

  • Business name and ABN
  • GST registration
  • Trade licences
  • Workers compensation and public liability
  • Verified bank account

Verification is the start. Monitoring never stops.

Transaction monitoring

Automated checks flag unusual activity for our team to review.

  • Payments that don't match expected rent
  • Large or out of pattern disbursements
  • Payments split to avoid thresholds
  • Bank account change requests
  • Payments to unverified recipients

Sanctions and PEP screening

Everyone is screened against Australian and international sanctions lists and Politically Exposed Person lists.

At onboarding
Before any account is activated.
Continuously
Status changes are flagged between reviews.
On any change
New owners, controllers or bank details.

When something looks wrong

We pause the payment, ask for more information and, where the law requires it, refer the matter to the relevant authorities. Most checks clear quickly and you'll hear from us directly if we need anything.

Record keeping

Identity, verification, transaction and screening records are kept securely for at least seven years and are only accessible to authorised staff.

Extra checks, when they're needed.

Some situations call for enhanced due diligence. It isn't a reflection on you. It may need senior management sign off and we'll tell you exactly what's required.

Complex entity
Ownership structure isn't straightforward.
Unclear ownership
Control can't be established from the documents provided.
Politically exposed person
You or a related party holds or has held a prominent public role.
Inconsistent details
Conflicting information comes up during checks or monitoring.

Rentnest doesn't accept cash.

Every payment is electronic and processed through Zai Australia, a licensed Australian payment provider. Nothing moves without a record.

Questions people ask. Before they verify.

Why do I need to verify my identity?
Rentnest facilitates payments between owners, tenants and contractors. Confirming who everyone is keeps fraud and stolen funds off the platform and protects your rental income.
What happens to my identity documents?
Your documents are handled by Veriff, a regulated identity verification platform. Rentnest doesn't store copies. We keep the verification result and related records for at least seven years.
My property is in a trust or company. What's involved?
We verify the entity, its structure and anyone with more than 25% ownership or control. You'll be asked for supporting documents such as a trust deed or company extract.
What is a politically exposed person?
Someone who holds or has held a prominent public role, or their close family and associates. It's a global standard to apply extra checks, and senior management approves these accounts before they go live.
Can I pay rent in cash?
No. Every payment on Rentnest is electronic and processed through Zai Australia, a licensed Australian payment provider.

Something we haven't covered? Ask us directly

Security at Rentnest