Rentnest is committed to protecting your privacy, including your personal information.
This policy applies to Rentnest Pty Ltd ABN 36 692 286 721 (Rentnest, we, us, our).
If you do not provide us with your personal information or other required information, we may be unable to offer you our products or services.
What information do we collect?
Personal Information
When you apply for or engage our services, we collect personal information directly from you in order to provide our services to you. The types of information we may collect include:
- Personal details including your name, date of birth, gender
- Contact details including email address, postal address, residential address, phone number, social media handles
- Any other information requested by us or provided by you or a third party to us
We may also collect financial information from you including the following:
- Information about your income and expenses
- Information about your assets and in particular, investment properties you own
- Whether you are pre-approved for finance
- Your budget, price limit or price range to purchase a property (or multiple properties)
If we liaise with third parties on your behalf or as part of providing our services to you (for example, lawyers, mortgage brokers, insurance brokers, accountants), we may collect personal information about you from those third parties.
Sensitive Information
We do not collect sensitive information about you.
Communication
Telephone conversations with customers or third parties may be recorded for quality and coaching purposes. We will tell you if this is the case and you may request to turn off the recording.
Products and Services
We may also collect information about how you interact with or use a product or service, including our website, such as:
- Details of products and services we have provided to you and that you have enquired about
- Information you provide to us through customer surveys
- Your browser session and geo-location data including IP address, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browsing behaviour
- Information about your access and use of our website, including through the use of internet cookies, your communications with our website, the type of browser you are using, the type of operating system you are using, and the domain name of your internet service provider
- Additional personal information that you provide to us, directly or indirectly, through your use of our website, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information
- Any other personal information requested by us or provided by you or a third party
Third Parties
We may collect information from third parties including:
- Our contractors, referrers, agents, business partners, affiliates, or related companies
- Third parties for the purposes of providing our service
- People you have authorised us to deal with regarding your policy or your information
- Any other person or entity you have consented to us to deal with regarding you and your information
What do we do with your Personal Information?
We may collect, hold, use, and disclose your information for the purposes we collected it as well as for related purposes, including:
- Communicating with you or a third party
- Providing you access to our website, associated applications, and platforms, including to make enquiries for a product or service
- Responding to your enquiries including processing your enquiry, offering, and providing a product or service
- For internal record keeping, administrative, and compliance purposes including quality assurance and coaching
- For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
- To comply with legal obligations, manage our risks and resolve any complaints or disputes
What about information that is Sensitive Information?
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, or biometric information.
Sensitive information will only be used in direct relation to the primary purpose for which it was collected.
How will your information be shared?
We may share your information with third parties in order to provide you with our products or services and to carry out services including with third parties such as, but not limited to, real estate agents, lawyers, conveyancers, property managers, building and pest inspectors, as well as third parties acting on your behalf. Where we share your information with third parties such as those examples provided, we will only do so with your consent.
We may also share your information if we are required or permitted by law, including to government and law enforcement agencies or regulators.
Disclosure of Personal Information Overseas
In order to provide our services effectively, we may disclose your personal information to third-party service providers or team members located outside Australia. These overseas recipients may assist us in tasks such as data processing, customer support, and other services related to our business operations. We take reasonable steps to ensure that any overseas recipient of your personal information will handle it in a manner consistent with the Australian Privacy Principles and this Privacy Policy.
How do we store and manage your Information?
We are committed to ensuring that the information we collect is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
Our security measures include:
- Use of two-factor authentication (2FA) for access to our systems by all staff, both onshore and offshore, without exceptions
- Regular monitoring of system access and activity through secure business infrastructure
- Engagement of external IT security specialists to monitor and respond in real time to any suspicious activities
- Implementation of strict access controls to ensure that only authorised personnel have access to personal information necessary for their role
We cannot guarantee the security of any information that is transmitted to or by us over the internet. The transmission and exchange of information are carried out at your own risk.
Use of Cookies and Web Beacons
Cookies
We may use cookies on our website to enhance your browsing experience. Cookies are small text files placed in your browser that store your preferences. While cookies do not identify you personally, they allow third parties like Google and Facebook to display our advertisements on your social media and online feeds as part of our retargeting campaigns.
If you choose to provide us with personal information via our website, this information may be linked to the data stored in the cookie.
Web Beacons
Our website may also use web beacons, also known as Clear GIFs. Web beacons are small pieces of code placed on a webpage to monitor visitor behaviour and collect data about how the page is viewed. For example, they can be used to count the number of users who visit a page or to deliver a cookie to a visitor’s browser.
Your Rights Regarding Your Information
Choice and Consent
Please read this Privacy Policy carefully. By engaging our services and providing us with your personal information, you consent to our collection, use, and disclosure of that information as outlined in this policy. You are not obligated to provide personal information; however, withholding it may affect your ability to use our website or access the products and services we offer.
Restricting Use
You have the right to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing, you may withdraw your consent at any time by contacting us using the details provided below.
Access
You may request details of the personal information we hold about you. An administrative fee may apply for providing this information. In certain circumstances outlined in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information we hold.
Correction
If you believe that any personal information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be incorrect.
Complaints
If you believe we have breached the Australian Privacy Principles under the Privacy Act 1988 (Cth) and wish to make a complaint, please contact us using the details below, providing full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, outlining the outcome and the steps we will take to address your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Unsubscribe
To unsubscribe from our email database or opt out of communications, including marketing materials, please contact us using the details below or use the opt-out facilities provided in our communications.
Links to Other Websites
Our website may contain links to external sites not governed by this Privacy Policy. We do not control these websites and are not responsible for the protection and privacy of any personal information you provide while visiting them.
Changes to This Policy
We may update this Privacy Policy at our discretion by publishing the amended version on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Data Breach Notification
In accordance with the Notifiable Data Breaches Scheme, if your personal information is involved in a data breach likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. Our notification will include recommendations about the steps you should take in response to the breach.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
Rentnest does not provide financial or investment advice and does not hold a financial services license as defined in the Corporations Act 2001 (Cth). Any advice given by Rentnest is general in nature and does not take into account your personal circumstances or objectives, financial situation or needs.